Operations
Trust it to us to continuously monitor, optimise and respond to any incidents that come up. Your business doesn't function without working technology, so it's vital that a team of experienced engineers keep an eye on things from afar.
We operate an ITIL based service desk to ensure consistent handling of requests in a way that is internationally recognised and straight forward for end users to understand what to expect when they reach out to us for assistance.
Operations
- SUPPORT
- MONITORING
- PROCUREMENT
Infrastructure | Servers (physical, virtual and cloud) |
---|---|
Network (routing, switching, wireless, security) | |
Critical services (Active Directory, File & Print, DNS- cell: | |
Applications | Office 365 |
Line of Business applications | |
End User | Desktop/Notebook builds |
Desktop application assistance | |
Mobile device management and support |
Service Levels
- Incidents
- P3 ≤8 business hours
- P2 ≤4 business hours
- P1 ≤1 hour
- Changes
- P3 ≤24 business hours
- P2 ≤8 business hours
- P1 ≤4 business hours
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