Operations

We'll keep the lights on.

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Operations

Trust it to us to continuously monitor, optimise and respond to any incidents that come up. Your business doesn't function without working technology, so it's vital that a team of experienced engineers keep an eye on things from afar.

We operate an ITIL based service desk to ensure consistent handling of requests in a way that is internationally recognised and straight forward for end users to understand what to expect when they reach out to us for assistance.

Operations

  • SUPPORT
  • MONITORING
  • PROCUREMENT
InfrastructureServers (physical, virtual and cloud)
Network (routing, switching, wireless, security)
Critical services (Active Directory, File & Print, DNS- cell:
ApplicationsOffice 365
Line of Business applications
End UserDesktop/Notebook builds
Desktop application assistance
Mobile device management and support

Service Levels

  • Incidents
  • P3 ≤8 business hours
  • P2 ≤4 business hours
  • P1 ≤1 hour
  • Changes
  • P3 ≤24 business hours
  • P2 ≤8 business hours
  • P1 ≤4 business hours

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See how we can add value to your business