Managed IT Support
Trust us to continuously monitor and optimise your network and respond to any incidents that come up. Your business doesn't function without working technology, so it's vital that a team of experienced engineers keep you operational.
Managed IT support goes with Microsoft 365, and when you work with End 2 End you get a two way committment. We prioritise our managed IT customers and you get constant proactive support & maintenance to keep you secure.
Plans & pricing
Standard
Unlimited remote support
Patch management
Office 365 support
Network monitoring
On-boarding & off-boarding of users
Premium
Unlimited remote support
On-site support #
Patch and printer management
Office 365 support
Network monitoring
On-boarding & off-boarding of users
See standard package inclusions below and common add-ons.
* Pricing is per user, excludes GST and is based on a rolling 12 month term. # On-site support is provided on a ratio of 1 hour per 5 users, per month, rounded down to the nearest multiple of 5 users. On-site visits are within a 25km radius of End 2 End's office location. Travel and parking expenses are on-charged to the customer.
What's Covered
- INCLUDED
- EXCLUDED
- ADD-ONS
- REQUIREMENTS
| OS Maintenance | Installation & patch management of Windows and macOS. |
|---|---|
| Microsoft 365 Support | Microsoft 365 management & support. |
| Microsoft 365 App Support | Microsoft 365 desktop applications management & support (Office suite) on Windows and macOS. |
| Service Desk | Remote support for your team to help with incidents and changes. |
| User On-boarding | Setup of new users and their devices. |
| User Off-boarding | Archival of user mailbox & data, disabling accounts, secure erasing user devices. |
| Monitoring | Continuous monitoring of network infrastructure. |
| On-Site Support (Premium) | Our experts on-site at your office (see full terms). |
Things to know
- An onboarding fee of $199 per user applies (or pay it over 12 months at $19.90/month per user).
- All prices exclude GST.
- Pricing packages above assume your IT environment is (or will be) best practice with current versions of Windows 10 or macOS and Office 365. We also assume your business is (or will be) fully modernised and all your other applications are web-based. Examples of web-based apps include Xero, ActionStep and Salesforce.
- If you're not able to fully modernise your IT environment yet, we can still support you. We'll take a look at what out of scope applications you have and how these can be brought into our scope.
- Managed IT support goes with Microsoft 365 and when you work with End 2 End you're getting expert support from a well established team that has been in operation for over 13 years.
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